Finding Our Office

Check-in Times: Check in is from 3pm to 5pm everyday. Early check in requests may be accommodated if confirmed in advance and do occur a fee. On the day of your arrival you’ll be notified via SMS if your room is ready earlier than 3pm. Our office will be closed from 6pm, if you are arriving after this time please check our after hours information. 

Check-in Location: Our address is; Suite 54/Level 2, Circle on Cavill Shopping Centre, 3184 Surfers Paradise Blvd. For further instructions click the “Video Directions” button above.

Required Documents: The primary guest must check in with photo ID and a debit card for the bond (If applicable). If the primary guest will not be collecting the keys, please fill out the guest nomination form.

Parking: 15-min short-term parking is available at Circle on Cavill reception. If your apartment has allocated parking, details will be provided at check-in. 

Pre-Authorisation Bond: A bond is required at check-in, bond pricing is dependent on your apartment type. No bond is required for Airbnb bookings.

Bond Amounts
$250 1 and 2 Bedroom Apartments
$500 3 Bedroom, 3 and 4 Sub Penthouse Apartments, Wings Resort 3 Bedroom Penthouse Apartments
$1000 Holiday Homes, Sun City 4 bedroom, 5 Bedroom Sub Penthouse, Golden Gate 3 Bedroom Penthouse

Key Return: Leave keys on the kitchen bench and complete the Key Return form, or return them to our office (open from 9:00 AM). Always remove your car from the parking lot before returning the keys..

Rubbish: Dispose of any excess rubbish using the garage chutes or refuse rooms located on each level.

Dishes: Place dirty dishes in the dishwasher and start a cycle.

Furniture: Return any moved furniture to its original position.

Report Damages: Use the Maintenance Form to report any damages or inform Q Stay reception staff. 

Bond Information:

For stays under 7 nights, a temporary pending transaction will appear for the bond, Once this transaction is released, it will no longer appear as pending. It’s important to note that when this transaction is released it will not show as a refund.

For stays over 7 nights, the bond will be charged and released the following Thursday after departure.